Our commitment to you – an update on our response to COVID-19.
March 20, 2020 | Sunnyvale CA, USA
Dear Incredible Customers, Partners and Friends,
Trust you and your teams are staying safe during this challenging time. We are closely monitoring the recent developments regarding the spread of the novel coronavirus (COVID-19). At Kloudspot, our priority is the safety of our employees, customers, partners and community. We are diligently working to implement the continuing recommendations issued by the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and relevant local authorities and are incorporating these guidelines into our decision-making process.
We have plans in place to minimize disruptions to our business operations, especially those of our customers and partners. These plans include remote working arrangements for our employees, a comprehensive business continuity program, and a global support organization with 24x7 geo-diverse team.
Our comprehensive service continuity plan is designed to keep our services running smoothly during events such as COVID-19. The plan accounts for increased usage, the ability to remotely manage our services and a geographically diverse engineering workforce to support those services. During this time, the preferred method of service delivery will be remote which is built in our operating model.
At this time, we do not anticipate any performance or delivery issues and are following our well-developed service continuity plans, which remain unaffected. As the situation remains fluid, we will reach out with further communications as needed. You may reach out to me at g@kloudspot or any of our kloudspotters. Please refer to our website for additional information and regular updates.
We are committed to working with you and enabling your success.
Guillermo “G” Diaz, Jr.
Chief Executive Officer
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